Toronto Seniors Helpline 416-217-2077 launches in Toronto

Date: March 15, 2017 Author: ocsco@ocsco.ca Categories: OCSCO News
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Submitted by Elder Abuse Ontario

Wood Green Community Services, Toronto Central CCAC, and Toronto Central LHIN are pleased to launch the Toronto Seniors Helpline (TSH)!

The Toronto Seniors Helpline is a single phone line that streamlines access to community, homecare and crisis services for seniors, their caregivers and their health care providers.  Through this initiative, CNAP, Seniors Crisis Line and TC CCAC information and referral staff have unified as a single team with a shared focus on information and referral, supportive counseling and service navigation services.  As a result, seniors will experience the ease of one access point, more streamlined care, and warm transfers to the services that best meet their needs.  TSH is for seniors, caregivers, and health care professionals.

TSH can be reached at 416-217-2077.  The number is TTY-compatible; interpretation services are available.

TSH is answered by certified staff who connect people to the care they need, including CCAC home care services, crisis outreach teams, and other services in our community that support seniors’ safety, health and wellbeing.  The team is comprised of information and referral staff from the TC CCAC and WoodGreen staff, all of whom have been cross-trained in service offerings across the home and community sector, including crisis services. 

The team responsible for answering TSH is physically located at the Toronto Central CCAC, 250 Dundas St. W. and has been working together in this capacity for the past several months.

Over the coming weeks we will be actively promoting TSH with our partners in the community.  Magnets, posters and rack cards are available and may be used for community outreach events, meetings with external stakeholders and while discharging patients, as appropriate.  These materials will be available to you upon request. TSH is a joint initiative of Wood Green Community Services, TC CCAC, the Toronto Central Local Health Integration Network (TC LHIN) and CNAP – a network of over 30 community support agencies across Toronto.